Restaurant & Catering

1. Table Reservations – Basic / Intermediate

• Problem: Customers struggle to book or modify reservations efficiently.
• Solution: The chatbot can automate table reservations, confirm bookings, and send reminders.

2. Order Taking – Basic / Intermediate

• Problem: Manual order-taking processes are time-consuming and prone to errors.
• Solution: The chatbot can take orders directly from customers, ensuring accuracy and speed.

3. Menu Recommendations – Basic / Intermediate

• Problem: Customers are overwhelmed by menu choices and need guidance.
• Solution: The chatbot can suggest dishes based on preferences, dietary restrictions, or popular items.

4. Answering FAQs – Basic / Intermediate

• Problem: Staff spend too much time answering repetitive questions about hours, menu items, or policies.
• Solution: The chatbot can handle common queries, freeing up staff for other tasks.

5. Catering Inquiries and Bookings – Basic / Intermediate

• Problem: Customers have questions about catering services but face delays in getting answers.
• Solution: The chatbot can provide catering details, process bookings, and send confirmations.

6. Payment Processing – Basic / Intermediate

• Problem: Manual payment processes are slow and inconvenient for customers.
• Solution: The chatbot can process payments, split bills, and send digital receipts.

7. Feedback Collection – Basic / Intermediate

• Problem: Gathering customer feedback manually is inefficient and often ignored.
• Solution: The chatbot can automate feedback collection through quick surveys or ratings.

8. Reducing No-Shows – Basic / Intermediate

• Problem: Customers miss reservations, leading to lost revenue and inefficiencies.
• Solution: The chatbot can send reminders and confirmations to reduce no-shows.

9. Personalized Offers and Promotions – Basic / Intermediate

• Problem: Generic promotions fail to engage customers effectively.
• Solution: The chatbot can offer personalized discounts or promotions based on customer history.

10. Delivery and Takeout Orders – Basic / Intermediate

• Problem: Customers face delays or confusion when placing delivery or takeout orders.
• Solution: The chatbot can streamline the ordering process and provide real-time updates.

11. Waitlist Management – Basic / Intermediate

• Problem: Managing waitlists manually is chaotic and frustrating for customers.
• Solution: The chatbot can add customers to waitlists, provide estimated wait times, and notify them when their table is ready.

12. Special Requests and Dietary Restrictions – Basic / Intermediate

• Problem: Customers have special requests or dietary needs that are not communicated effectively.
• Solution: The chatbot can collect and relay special requests to the kitchen staff.

13. Event Bookings – Basic / Intermediate

• Problem: Customers struggle to book private events or parties.
• Solution: The chatbot can handle event inquiries, provide availability, and process bookings.

14. Upselling and Cross-Selling – Basic / Intermediate

• Problem: Missed opportunities to increase revenue through additional items or upgrades.
• Solution: The chatbot can suggest add-ons (e.g., desserts, drinks) or upgrades during the ordering process.

15. Employee Support – Basic / Intermediate

• Problem: Employees need quick access to information about schedules, menus, or policies.
• Solution: The chatbot can provide on-demand support and resources for internal teams.