Project Delivery KPIs

• On-Time Project Completion: Percentage of projects completed within the original schedule. Meeting deadlines is crucial.
• On-Budget Project Completion: Percentage of projects completed within the original budget. Helps manage costs and profitability.
• Change Orders: Number and value of change orders as a percentage of original contract value. High rates may indicate poor initial planning or scope changes.
• Schedule Performance Index (SPI): Measures if a project is running ahead of or behind schedule (ratio of earned value vs. planned value).
• Cost Performance Index (CPI): Measures if a project is over or under budget (ratio of earned value vs. actual cost).

Financial KPIs

• Gross Profit Margin: Percentage of revenue remaining after direct costs of projects are accounted for (labor, materials, etc.).
• Net Profit Margin: Percentage of revenue remaining after all expenses are accounted for. Measures overall profitability.
• Overhead Rate: Indirect expenses of running your business divided by total direct labor costs. Managing overhead is key.
• Backlog: Total value of contracted work pending completion. Shows work pipeline and future revenue potential.

Safety KPIs

• Incident Rate: Number of workplace injuries or accidents per 200,000 hours worked (industry standard calculation). Lower is better.
• OSHA Recordable Incident Rate: Number of OSHA-recordable injuries or illnesses per 200,000 hours. Tracks serious incidents.
• Days Away, Restricted, or Transferred (DART) Rate: Measures incidents serious enough to result in lost workdays.
• Near-Miss Reporting: Encouraging reporting of near-misses improves proactive safety management.

Client-Focused KPIs

• Client Satisfaction Surveys (CSAT): Measure satisfaction with projects, communication, etc.
• Net Promoter Score (NPS): Tracks the likelihood of clients recommending your work.
• Repeat Business: Percentage of work coming from existing clients. Builds a loyal base and reduces sales costs.
• Customer Disputes: Number and severity of disputes or claims with clients.

Operational KPIs

• Rework: The percentage of work needing to be re-done due to errors or changes. Minimize for improved efficiency.
• Warranty Claims: Track the cost and frequency of fixing work under warranty, which can signal quality issues.
• Equipment Utilization: Track use of owned or rented equipment to maximize its value and ROI.
• Materials Waste: Percentage of materials wasted due to damage, over-ordering, etc. Control waste to improve project margins.