Production & Revenue KPIs

• Production per Provider: Total revenue generated by each dentist or hygienist over a specific period. Helps track individual productivity.
• Revenue per Patient: Average revenue generated per patient. Increasing this metric drives revenue growth.
• Treatment Acceptance Rate: Percentage of recommended treatment plans accepted by patients. Higher rates indicate strong patient trust and effective communication.
• Hygiene Production: Percentage of total practice production generated from hygiene services like cleanings and exams.
• Growth in New Patients: Number of new patients acquired in a given period. Helps track practice growth.

Patient Experience KPIs

• Net Promoter Score (NPS): Measures the likelihood of patients recommending your practice to others. High NPS reflects loyalty.
• Patient Satisfaction Surveys (CSAT): Track satisfaction with overall service, wait times, staff interaction, treatment outcomes, etc.
• Patient Retention Rate: Percentage of patients who return for regular visits and care. High retention demonstrates satisfied patients and builds a loyal base.
• Online Reviews: Monitor reviews on platforms like Google and Yelp. Understand patient sentiment and address any recurring issues.

Financial KPIs

• Profit Margin: Percentage of revenue remaining after all expenses are accounted for. Measures overall financial health.
• Overhead Costs: Operating expenses as a percentage of revenue. Manage this for optimal profitability.
• Days in Accounts Receivable: Average time it takes to collect payment for services. Lower numbers mean better cash flow.
• Collections Rate: Percentage of charges that are successfully collected. High collection rates are essential for a healthy practice.

Practice Efficiency KPIs

• Active Patient Count: Total number of patients who have received care within a specific period (like the last 18 months). Tracks patient base size.
• Appointment No-Show Rate: Percentage of scheduled appointments that patients miss without canceling. High no-shows disrupt schedules and revenue.
• Chair Utilization Rate: Percentage of available appointment slots that are filled with patients. Maximizing this helps optimize revenue.
• Case/Procedure Mix: Tracks the percentage of high-value vs. routine procedures. Helps understand revenue patterns and profitability sources.

Preventative Care KPIs

• Recall Effectiveness: Percentage of patients on a regular hygiene recall schedule who keep their appointments.
• Periodontal Disease Rate: Track prevalence of gum disease among patients. Focus on prevention impacts overall dental health outcomes.