Capacity & Utilization KPIs

• Total Enrollment: The number of clients currently enrolled in your program.
• Average Daily Attendance (ADA): The average number of clients attending on a given day.
• Occupancy Rate: Percentage of available spots filled with enrolled clients. Helps understand capacity utilization.
• Waitlist Size: Indicates unmet demand, demonstrating a potential need for expansion.

Client and Family Satisfaction KPIs

• Client Satisfaction Surveys: Regularly collect feedback on satisfaction with services, activities, environment, and staff.
• Family Satisfaction Surveys: Gauge satisfaction levels of family members and caregivers.
• Net Promoter Score (NPS): Measures the likelihood of clients or families recommending your center.
• Client/Family Testimonials: Collect positive testimonials and case studies to showcase your services.

Operational KPIs

• Average Length of Stay: How long clients typically stay enrolled in your program. Longer stays suggest program stickiness and value.
• Attendance Consistency: Percentage of clients who attend regularly according to their care plan. Helps ensure clients receive optimal benefits.
• Staff-to-Client Ratio: The number of staff per client. Adequate staffing is vital for quality care.
• Activity Participation Rate: Percentage of clients engaging in activities and programming. High participation is critical to promoting engagement and socialization.

Health and Wellness KPIs

• Client Functional Status: Track changes in client physical and cognitive abilities over time to assess program impact.
• Medication Errors: Track any errors in medication distribution and management. Accuracy is key for client safety.
• Incident Reports: Track the number and nature of accidents or health incidents to identify and address any patterns or risks.

Financial KPIs

• Revenue per Client: Average revenue generated per client over a defined period.
• Cost per Client Day: Average cost of providing care per client per day. Helps manage operational expenses.
• Net Operating Margin: Profit margin after accounting for operating expenses. Measures overall financial health.
• Funding Utilization: For non-profits, track effective use of grants, donations, and subsidies. This is often critical to your center’s viability.

Additional Considerations

• Volunteer Engagement: If you rely on volunteers, track their hours and contributions to your program.
• Partnership and Collaboration: For centers with partnerships (healthcare providers, etc.), track the effectiveness of these relationships.