Project Delivery KPIs

• On-Time Project Completion: Percentage of projects completed within the original schedule. Meeting deadlines is crucial for client satisfaction.
• On-Budget Project Completion: Percentage of projects completed within the original budget. Helps manage costs and profitability.
• Change Orders: Number and value of change orders as a percentage of original contract value. High rates may indicate poor initial planning or scope changes.
• Client Satisfaction with Deliverables (CSAT): Measure client satisfaction with the quality of design solutions, technical drawings, and compliance with specifications.
• Deliverable Rework Rate: Percentage of deliverables needing rework due to errors or changes requested after initial approval. Reducing this is key for efficiency.

Financial KPIs

• Profit Margin: Percentage of revenue remaining after all expenses are accounted for. Measures overall financial health.
• Project Profitability: Profit margin earned on individual projects. Helps identify projects types that are most profitable.
• Billable Utilization Rate: Percentage of working hours billed to clients vs. non-billable time spent on administration, business development, etc. Higher utilization increases revenue potential.
• Overhead Rate: Indirect expenses of running your business divided by total direct labor costs. Managing overhead is key for maintaining profitability.

Business Development KPIs

• Win Rate (Bid Success): Percentage of proposals or bids that result in winning the contract. Helps gauge the competitiveness and effectiveness of your sales process.
• Sales Pipeline Value: Total estimated value of potential projects currently in your pipeline. Helps project future workload and revenue potential.
• Customer Acquisition Cost (CAC): Cost to acquire a new client. Track this to manage marketing and sales expenses.
• Repeat Business: Percentage of business coming from existing clients. Builds a loyal client base.

Operational KPIs

• Time to Proposal Completion: Tracks the speed of your proposal process, important to quickly respond to client inquiries.
• Design Review Cycle Time: Measures the time taken for internal design reviews and iterations, Shorter cycles can improve project turnaround time.
• Error & Omission Rate: Track errors in designs or deliverables that potentially expose you to liability. Aim to minimize this risk.

Innovation & Expertise KPIs

• Investment in Research & Development (R&D): Track spending on R&D initiatives to maintain a competitive edge.
• Training and Development Hours: Track investment in employee skill development and staying up-to-date on industry trends and technologies.