Patient Outcomes KPIs

• Functional Improvement Scores: Track changes in patients’ mobility, pain levels, and overall function over the course of treatment. Use validated metrics for your area.
• Patient Satisfaction Surveys (CSAT): Measure satisfaction with care, communication, the facility, and overall treatment results.
• Net Promoter Score (NPS): Measures the likelihood of a patient recommending your practice. Loyal patients are crucial.
• Discharge Rate: Percentage of patients who successfully complete their therapy and are discharged within an expected time frame.
• Patient Retention Rate: Of patients who finish a course of therapy, the percentage returning for future needs.

Financial & Revenue KPIs

• Revenue per Patient Visit: Average revenue generated per patient encounter. Helps understand financial performance
• Cost per Patient Visit: Average cost to provide care per patient. Managing costs is crucial for profitability.
• Profit Margin: Percentage of revenue remaining after all expenses are accounted for. Measures overall financial health.
• Patient Volume: Number of patients seen in a given period. Growth in patient volume typically drives additional revenue.
• Payer Mix: Breakdown of revenue by source (private insurance, Medicare, Medicaid, etc.). Impacts reimbursement and profit margins.

Operational KPIs

• Appointment No-Show Rate: Percentage of scheduled appointments that patients miss without canceling. Disruptions impact your schedule and revenue.
• Average Treatment Length: The average number of sessions per patient, impacting revenue and capacity.
• Therapist Utilization Rate: Percentage of a therapist’s available time that is spent on billable patient care. Higher utilization is generally better for revenue.
• Time to First Appointment: How quickly new patients can get an initial appointment. Shorter times improve the patient experience.

Referral-Focused KPIs

• Referral Sources: Track where patient referrals come from (physicians, other patients, etc.), to optimize marketing efforts.
• Conversion Rate: Percentage of referrals that turn into new patients. Helps analyze your onboarding and sales process.

Additional Considerations

• Staff Satisfaction: Track therapist and staff morale and engagement. A happy team contributes to patient satisfaction and success.
• Niche-Specific KPIs: If you specialize in specific conditions (sports injuries, pediatrics, etc.), track outcome measures relevant to your niche.