Child Well-being KPIs

• Developmental Milestones: Track children’s progress against expected developmental milestones for their age group. This helps assess the effectiveness of your programming.
• Behavioral Observations: Monitor positive behavioral interactions and address any disruptive tendencies to promote a positive learning environment.
• Incident Reports: Track accidents, injuries, and illnesses to identify any patterns and take preventative measures. Child safety is paramount.
• Nutrition: Monitor food intake and participation in healthy meal options if you provide meals and snacks.

Parent Satisfaction KPIs

• Parent Satisfaction Surveys: Gauge satisfaction with the daycare’s environment, staff, programs, and communication.
• Net Promoter Score (NPS): Measures the likelihood of a parent recommending your daycare center to others.
• Parent-Teacher Communication: Track frequency and satisfaction with parent-teacher communication regarding their child’s progress.
• Parent Retention Rate: Percentage of families who continue enrollment year-over-year. High retention reflects satisfaction.

Operational KPIs

• Enrollment: Total number of children currently enrolled.
• Average Daily Attendance (ADA): The average number of children attending on a given day.
• Capacity Utilization: Percentage of available spots filled, helping you track enrollment versus your center’s capacity.
• Waitlist Size: Indicates unmet demand and potential to expand.
• Staff-to-Child Ratio: Ensure you meet or exceed regulatory requirements and provide quality care.
• Staff Turnover: High turnover can disrupt care and increase costs.

Financial KPIs

• Revenue per Child: Average revenue per child over a specific period.
• Cost per Child: Average cost to care for each child, including staff, supplies, and overhead.
• Profit Margin: Percentage of revenue remaining after all expenses are accounted for, demonstrating financial health.
• Days Sales Outstanding (DSO): Average time it takes to collect payment from parents. Lower DSO is better for cash flow.

Additional Considerations

• Employee Satisfaction: Track staff morale and engagement, as this directly impacts the quality of care.
• Accreditation and Licensing: Ensure compliance with all regulations and maintain any voluntary accreditations.
• Community Involvement: Track participation in community events or partnerships with other organizations.